The mcdvoice is the online survey. The aim of the survey is to increase the quality and the service which meets the satisfaction of the customer.
With the help of survey customers are able to share their thoughts and reviews. Then the company makes the necessary changes. Only one aim of company is to achieve the customer satisfaction.
Requirement of survey:
- Method of participation is online, so the participant needs their own devices like laptop, smartphones; also better internet connection is also required for it.
- The customer should have receipt and the pay receipt should be valid.
- The participant should have the knowledge of English and the Spanish.
Step wise procedure of the survey:
- First of all the participant needs to open the official website on their device.
- The next step is of entering the code which is present on your valid receipt.
- After entering the code click on the start option to continue the survey.
- Then the next step is of questioning.in that the customer has to answer the question properly.
- After completion of the survey the customer gets the coupon code number.
Rules of the survey:
- Customers are only applicable for the survey. The staff member and their relative are not applicable it may damage the image of company.
- The survey must be taken within 7 days of receipt.
- After completion of 30 days the coupon will expired.
- The customer can use only one coupon per one customer per at each visit.
- The age of the participant is must be above 15 years.
- The participant cannot participate in more than 5 surveys per month.
The McDonald provides the following services and facilities for the satisfaction of the customer and these are as follows:
- Party and the play places.
- Free Wi-Fi facilities for the customer.
- Take out service
- Eat in service
Advantages of the survey:
- The quality of the food is increases.
- Satisfaction of the customer.
- Ordering of the food is easy.
- Improvement in the behavior of the staff.
Duration of the survey:
There is no more timing is needed for survey procedure. The survey can done within period of time. There are only some questions which not makes the problems to the participant. The participant has to give the answers within very short period of the time.
Read More: Lowessurvey
Most of the companies now days are excited to know about what customers are thinking about them, their product and their service offered by them. And because of this the McDonald come with the different ideas.
With the help of the survey the company can understand the needs, requirements and also the level of satisfaction of customer. All the positive and negative feedbacks which are coming from the participants are taken into consideration. And then the company makes the changes.
The changes improves overall performances of the company like quality of the food is increases, then services, also there is an improvement in the attitude and behavior of the customer.in this way the survey help to achieve the goals of company along with customer satisfaction.