The main motive of the company is to keep in touch with the customers and get feedback from the customer. Sonic is starting the survey for customer satisfaction therefore it gives the name as talktosonic.
This survey is free of charge. A customer shares their opinion about the sonic from talktosonic and get the rewards from the sonic. Customers participate in the survey and get sonic soda free.
History of sonic:
Sonic is an American food company. Troy Smith is the founder of sonic. On 18th June 1953 the sonic was founded. There are more than 3000 stores are in the US. It is in the top 50 restaurants in the nation. More than 1000 employees work in sonic.
An everyday new customer is joined with the sonic. Sonic keep relation with their customers. Sonic provides a good service. So, the customer is happy with the performance of sonic.
Steps for the survey:
There are some steps to participate in the survey. So, from this, we participate in survey and get rewards from them. The following steps are considered for participation in the survey.
- Open the website of the talktosonic.
- Select language either English or Spanish. Then you get a receipt.
- After getting the receipt to enter the code from the receipt.
- Then they will ask you the questions related to experience in sonic then we give satisfactory answers.
- After giving an answer you will get a free reward.
So, it is the procedure followed by the customer. from the steps, we get the free reward and get sonic soda free. It is very important to clear all this process step by step. from this process, the company gets feedback and tries to improve the service.
About the free reward:
After completing the survey procedure, we get a free coupon. This coupon is used for drink sonic soda on the next visit. So, this getting when then you complete the survey. This coupon is valid for up to 60 days.
If the coupon is lost then you won’t get a free reward so, be careful with your coupon. If you forgot your coupon then also you won’t able to get a free reward.
Rules and regulation of sonic:
There are some rules and regulations for any organization. Rules are used to know about the performance of the company. There are some rules that are followed by the customer. following are the rules for the survey:
- It is the online survey therefore need of internet connection.
- Age is more than 18 years. Because the feedback from the customer is most important. Customer feedback helps to improve their service.
- The last receipt is required for participation in the survey.
- There is the code in receipt it is required for the survey.
- The receipt is valid for up to 14 days.
- The English and Spanish language is required for the survey.
- One receipt is used only for one survey.
These rules are used to complete the survey process. Customers must be followed by the rules of the survey. Rules are very important for customers. because on that basis the customer gives the feedback
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from the above study, we know that customer is so important for any organization. We improve the service with respect to customer satisfaction. If the customer is satisfied then the business goes on increasing and automatically customers are increasing and get more profit in business.